Cancellation Policy

At Maya Solar Club Private Limited, operating under the brand name THE SOLAR CLUB, we strive to provide reliable solar products and services to our customers. This Cancellation Policy explains the terms and conditions applicable to the cancellation of orders for solar products purchased through our website or other authorized sales channels.

1. Order Cancellation

Customers may request cancellation of an order by contacting us as soon as possible after placing the order.

1. Cancellation requests must be submitted before the order has been dispatched.
2. Once an order has been dispatched, cancellation may not be possible.
3. Customized, specially procured, or made-to-order solar products may not be eligible for cancellation once processing or procurement has started.
4. Cancellation requests are subject to verification and acceptance by our team.

2. Cancellation After Dispatch

Once the product has been dispatched from our warehouse or supplier, the order generally cannot be cancelled.

If a customer refuses delivery after dispatch without an approved cancellation, any applicable shipping, return, handling, or other charges may be deducted from the refundable amount, where applicable.

3. Cancellation of Installation or Service

For orders that include installation, site inspection, commissioning, or other services:

1. Cancellation before the service has commenced may be considered subject to applicable terms.
2. If a site visit, transportation, material procurement, installation, or other work has already been carried out, applicable costs may be deducted before processing any refund.
3. Customized installation arrangements may not be cancellable once work or procurement has commenced.

4. Refund on Cancellation

Where a cancellation is approved and a refund is applicable:

1. The refund will normally be processed to the original payment method.
2. Refund processing time may vary depending on the payment gateway, bank, or financial institution.
3. Any applicable deductions, including payment gateway charges, shipping charges, procurement costs, installation costs, or other non-refundable charges, may be deducted where applicable.
4. No refund will be provided where the order has become non-cancellable under the applicable terms.

5. Products Purchased Through Offers or Promotions

Orders placed under special offers, promotional schemes, discounts, subsidies, or other limited-period programs may have additional cancellation conditions. Customers are advised to review the applicable terms before placing such orders.

6. Damaged or Incorrect Products

Cancellation should not be used as a substitute for reporting a damaged, defective, or incorrectly supplied product.

If you receive a damaged, defective, or incorrect product, please contact us promptly with the order details and relevant photographs/videos. We will review the matter and provide an appropriate resolution in accordance with our Return, Replacement and Warranty Policy, wherever applicable.

7. How to Request Cancellation

To request cancellation, please contact our customer support team with:

1. Customer name
2. Order number
3. Order date
4. Product details
5. Reason for cancellation
6. Registered mobile number/email address

Our team will review the request and inform you whether the order is eligible for cancellation.

8. Cancellation by the Company

We reserve the right to cancel an order in circumstances including, but not limited to:

1. Product unavailability
2. Incorrect product or pricing information
3. Payment-related issues
4. Delivery limitations
5. Suspected fraudulent or unauthorized transactions
6. Unforeseen circumstances beyond our reasonable control

If an order is cancelled by us after payment has been received, the applicable refund will be processed in accordance with our refund terms.

9. Changes to This Cancellation Policy

Maya Solar Club Private Limited reserves the right to modify or update this Cancellation Policy at any time. Any changes will be posted on this page with the revised effective date.