Privacy Policy

At Maya Solar Club Private Limited, operating under the brand name The Solar Club, we respect your privacy and are committed to protecting the personal information you provide while using our website, products, and services.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, enquire about our solar products, purchase products, or communicate with us.

1. Information We Collect

We may collect the following information when you interact with our website or services:

Personal Information

1. Full name
2. Mobile number
3. Email address
4. Billing and delivery address
5. Company/organization name
6. GST details, where applicable
7. Information provided through enquiry or contact forms

Transaction Information

When you purchase our products or services, we may collect information necessary to process your order, payment, delivery, and related documentation.

Payment information may be processed through authorized third-party payment service providers. We generally do not store complete debit/credit card or banking credentials on our servers.

Technical Information

We may automatically collect certain information such as:

1. IP address
2. Browser type and version
3. Device information
4. Operating system
5. Website pages visited
6. Date and time of visits
7. Referring website or source

2. How We Use Your Information

We may use the information collected to:

1. Process and deliver orders for solar products.
2. Respond to product enquiries and requests for quotations.
3. Provide installation, maintenance, warranty, and after-sales support.
4. Communicate with you regarding your orders or enquiries.
5. Process payments and invoices.
6. Improve our website, products, and customer experience.
7. Send service-related notifications and important updates.
8. Send promotional or marketing communications where permitted by applicable law.
9. Prevent fraud, misuse, unauthorized access, or other unlawful activities.
10. Comply with applicable legal, regulatory, tax, and governmental requirements.

3. Solar Product Enquiries

If you submit an enquiry regarding solar panels, solar systems, inverters, batteries, installation, or other renewable-energy products, we may use the information you provide to contact you regarding:

1. Product availability
2. Pricing and quotations
3. System requirements
4. Site surveys
5. Installation services
6. Financing or subsidy-related information, where applicable
7. Warranty and maintenance services

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may help us:

1. Remember user preferences.
2. Understand website traffic and usage.
3. Improve website performance.
4. Analyze visitor behavior.
5. Provide relevant information or marketing communications.

You may configure your browser to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted third parties when required to provide our products or services, including:

1. Payment gateway providers
2. Delivery and logistics partners
3. Installation and service partners
4. IT, hosting, and website service providers
5. Professional advisors
6. Government authorities or regulatory bodies where legally required

Such sharing will be limited to information reasonably necessary for the relevant purpose.

6. Payment Security

Payments made through our website may be processed by authorized third-party payment gateways.

We do not request or intentionally store your complete payment card PIN, CVV, password, or other confidential payment credentials.

Users should ensure that payment information is entered only through secure and authorized payment channels.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing services, maintaining business records, resolving disputes, and complying with legal and regulatory requirements.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws.

9. Third-Party Websites

Our website may contain links to third-party websites, payment gateways, social media platforms, manufacturers, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.

10. Marketing Communications

With your consent or where otherwise permitted by applicable law, we may contact you through email, SMS, WhatsApp, telephone, or other communication channels regarding:

1. New solar products
2. Offers and promotions
3. Product updates
4. Services
5. Events and exhibitions
6. Company announcements

You may request to stop receiving promotional communications at any time by contacting us.

11. Children's Privacy

Our website and services are not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate consent where such consent is required under applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

1. Request access to information we hold about you.
2. Request correction of inaccurate information.
3. Request deletion of information where legally applicable.
4. Withdraw consent for certain processing activities.
5. Opt out of promotional communications.
6. Raise concerns regarding the handling of your personal information.

Requests can be submitted using the contact details provided below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

Any updated Privacy Policy will be published on this page with a revised "Last Updated" date.

We encourage you to review this page periodically.