Welcome to THE SOLAR CLUB, a brand of Maya Solar Club Private Limited. We are committed to providing quality solar products and reliable services to our customers. This Refund Policy explains the terms and conditions applicable to cancellations, returns, replacements, and refunds for products purchased through our website or other authorized sales channels.
Customers may request cancellation of an order before the product has been dispatched or installation/service work has commenced.
Once an order has been dispatched, delivered, customized, or installation work has commenced, cancellation may not be permitted or may be subject to applicable charges.
To request cancellation, customers should contact our customer support team as soon as possible with their order details.
Solar products may be eligible for return or replacement if:
Customers must notify us within 7 days of delivery for any eligible return or replacement request.
The customer may be required to provide photographs, videos, invoice details, serial numbers, packaging information, or other documents to help us verify the issue.
Returns may not be accepted for:
Installation, inspection, transportation, site survey, commissioning, or other service charges may be non-refundable once the relevant service has been completed or commenced.
Where installation is included with a product purchase, eligibility for a refund will be evaluated based on the circumstances of the cancellation or service issue.
If a refund is approved, the refundable amount will be determined after verification of the order and the reason for cancellation, return, or refund.
Any applicable deductions, including shipping, transportation, installation, service, processing, or other charges, may be deducted where applicable and communicated to the customer.
Once a refund has been approved, the refund will generally be processed within 7–14 business days.
The actual time taken for the amount to appear in the customer's account may depend on the customer's bank, payment gateway, card issuer, or other payment service provider.
Refunds will normally be made through the original payment method used for the purchase, wherever possible.
Customers are advised to inspect the package and product upon delivery.
If the product appears damaged, the customer should notify THE SOLAR CLUB promptly and provide clear photographs/videos of the package and product.
Failure to report visible transit damage within the applicable period may affect eligibility for a replacement or refund.
A product covered under a manufacturer's warranty may be eligible for repair or replacement according to the applicable manufacturer's warranty terms.
Warranty claims are separate from our refund policy. Customers may be required to contact the manufacturer or authorized service provider where the warranty is provided directly by the manufacturer.
For products or projects requiring advance payment, procurement, customization, or special arrangements, the refund eligibility will depend on the stage of order processing and the expenses already incurred.
Any non-refundable amount will be communicated to the customer wherever applicable.
For solar installation projects, refunds may be subject to the stage of work completed. Where equipment has already been procured, transported, installed, or commissioned specifically for the customer, applicable costs may be deducted from the refundable amount.
Any government subsidy, incentive, net-metering, approval, or third-party processing charges may also be subject to the respective authority's rules and may not be refundable by THE SOLAR CLUB.
To request a cancellation, return, replacement, or refund, please contact us with:
Email: info@thesolarclub.in
Phone: 8696-545-545 / 8696-050-050
All return, replacement, and refund requests are subject to verification and approval by Maya Solar Club Private Limited.
Submission of a refund request does not automatically guarantee approval. The final decision will be based on the product condition, order terms, warranty provisions, applicable charges, and circumstances of the request.
Maya Solar Club Private Limited reserves the right to update or modify this Refund Policy from time to time. Any changes will be published on this page with the revised effective date.
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